19h ago

Customer Success Manager

Austria

✨ $60k-$90k / yearest.

full-timemid Remote

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll join Fieldwire, a Hilti company, to help construction teams optimize their workflows using our site management platform. You'll drive customer adoption and growth by implementing success programs that reduce errors and increase efficiency.

🎯 What You'll Do

  • Collaborate with high-potential customers to align workflows with technology
  • Deliver platform implementations, training, and retention programs
  • Advise customers on best practices and product adoption strategies
  • Partner with sales to execute strategic deals across the customer lifecycle

πŸ“‹ Requirements

  • 3+ years experience in the construction industry
  • Bachelor's degree in engineering or related field
  • Fluent German and English skills
  • Willingness to travel ~50% for customer meetings and team events

✨ Nice to Have

  • Experience as project engineer or project manager
  • Background in customer success or customer care

🎁 Benefits & Perks

  • 🏠 Fully remote position within Austria
  • πŸš€ Startup culture with the stability of a global market leader (Hilti)
  • 🌍 International team and opportunities for career growth
  • πŸ“ˆ High-impact role working with top construction projects

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter screenΒ· 30 min
  2. 2Hiring manager interviewΒ· 45 min
  3. 3Panel interviewΒ· 60 min
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