19h ago
Customer Success Manager
Austria
β¨ $60k-$90k / yearest.
full-timemid Remote
π Tech Stack
πΌ About This Role
You'll join Fieldwire, a Hilti company, to help construction teams optimize their workflows using our site management platform. You'll drive customer adoption and growth by implementing success programs that reduce errors and increase efficiency.
π― What You'll Do
- Collaborate with high-potential customers to align workflows with technology
- Deliver platform implementations, training, and retention programs
- Advise customers on best practices and product adoption strategies
- Partner with sales to execute strategic deals across the customer lifecycle
π Requirements
- 3+ years experience in the construction industry
- Bachelor's degree in engineering or related field
- Fluent German and English skills
- Willingness to travel ~50% for customer meetings and team events
β¨ Nice to Have
- Experience as project engineer or project manager
- Background in customer success or customer care
π Benefits & Perks
- π Fully remote position within Austria
- π Startup culture with the stability of a global market leader (Hilti)
- π International team and opportunities for career growth
- π High-impact role working with top construction projects
π¨ Hiring Process
Estimated timeline: 2-4 weeks Β· AI estimate
- 1Recruiter screenΒ· 30 min
- 2Hiring manager interviewΒ· 45 min
- 3Panel interviewΒ· 60 min
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