🛠 Tech Stack

💼 About This Role

You'll manage client inquiries and issues through CRM tools like HubSpot, ensuring efficient resolution and excellent service. Your work directly impacts client satisfaction and operational efficiency in a dynamic logistics environment.

🎯 What You'll Do

• Manage inbound tickets via CRM and maintain accurate case data.
• Resolve client issues across email, chat, and phone channels.
• Escalate complex cases to supervisors or internal teams.
• Track and meet KPIs like response time and CSAT scores.

📋 Requirements

• 2+ years experience in customer support or similar role.
• Advanced Excel skills for reporting and data management.
• Bachelor's degree in Logistics, Business, or related field.
• Experience with CRM (HubSpot preferred).

✨ Nice to Have

• SQL knowledge for data queries.
• Experience in logistics or supply chain industry.

🎁 Benefits & Perks

• 💰 Competitive salary with variable compensation.
• 📈 Professional development and growth opportunities.
• 🏢 Onsite work in Tampico office.
• 🕒 Monday-Friday with occasional Saturday duty.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Online Application· 10 min
2. 2HR Screening· 30 min
3. 3Interview with Team Lead· 45 min

🚩 Heads Up

• Role mixes support with data entry and escalation tasks, potentially exceeding scope.