Tech Stack

Description

As a Customer Success Engineer at Cribl, you'll act as a trusted advisor for federal customers, driving the entire customer success lifecycle from onboarding to expansion. You'll become a product expert on observability pipelines, establish relationships with stakeholders, and work cross-functionally to ensure customers realize continuous value from Cribl solutions.

Requirements

• Minimum 5 years in post-sales customer advocacy/engagement with passion for customer success
• Experience with Federal or Public Sector organizations, local to greater Washington D.C. area
• GovCloud or FedRAMP experience
• Direct experience with Observability, Logs, Metrics, IT Operations and Security; understanding of data pipelines
• Must be able to obtain a US Security Clearance

Responsibilities

• Act as trusted advisor for customers, driving entire customer success lifecycle from onboarding to expansion
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs
• Drive continued value by expanding usage of existing use cases and identifying new use cases
• Communicate effectively with tech-touch customers using customer success platform with data-driven metrics
• Mentor and coach team members as part of the Customer Experience organization