🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Success Managers, building long-term relationships with K-12 school clients. You'll drive adoption, retention, and advocacy while collaborating cross-functionally with Sales, Marketing, Support, and Product. This role offers the opportunity to shape scalable processes in a rapidly growing company with a proven business model.

🎯 What You'll Do

• Help the team set long-term and short-term goals and client objectives
• Develop engagement strategy to build trust and long-term relationships with clients
• Function as customer advocate and provide internal feedback
• Track accounts to identify churn risk and work actively to eliminate it

📋 Requirements

• 3+ years in customer success or similar role
• 2+ years managing or mentoring staff
• Excellent analytical and time-management skills
• Proficient in Salesforce, ChurnZero, Pendo

✨ Nice to Have

• Domain knowledge in K-12 or ticketing industries
• Combined background of post-sale support and sales experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 📈 Equity
• 💻 Remote flexibility

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min