💼 About This Role

You'll manage a portfolio of customer implementations for Braze's customer success platform, ensuring rapid time-to-value and optimal ROI. You'll collaborate cross-functionally with Technical Architects, CSMs, and AEs to drive successful outcomes.

🎯 What You'll Do

• Project manage a portfolio of customer implementations.
• Monitor project progress and address roadblocks.
• Deliver training and workshops for customer enablement.
• Document customer stakeholder roles for smooth transitions.

📋 Requirements

• Project management experience in customer implementations.
• 3+ years in a client-facing delivery or consulting role.
• Familiarity with SaaS or marketing technology platforms.

✨ Nice to Have

• Experience with Braze or similar customer engagement platforms.
• Background in technical account management.
• Certification in PMP or Scrum.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Equity package
• 🏥 Medical, dental, vision insurance
• 📈 401(k) matching
• 🏠 Remote-friendly culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min