🛠 Tech Stack

💼 About This Role

You'll drive retention and growth for restaurant and grocery clients as a strategic partner on the Growth team. You'll use data insights to help customers maximize platform value and identify upsell opportunities. This hybrid role offers flexibility and impact at a fast-growing SaaS unicorn.

🎯 What You'll Do

• Design and execute client retention goals demonstrating product value.
• Monitor client milestones for software implementation and feature adoption.
• Identify upsell opportunities by understanding unique client needs.
• Build and maintain consultative relationships with key stakeholders.

📋 Requirements

• 3+ years of experience in Customer Success or Account Management, preferably in SaaS.
• Proven proficiency with Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
• Strong technical aptitude to quickly grasp new software applications.
• Exceptional communication skills for phone, email, and video interactions.

✨ Nice to Have

• Fluency in French is highly beneficial.
• Prior experience with POS systems, hospitality, or food-tech.
• Relevant degree or equivalent work experience in SaaS sales.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid schedule (3 days office, 2 days remote)
• 💰 Performance-based bonuses
• 📈 Growth opportunities at a fast-scaling unicorn

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Manager Interview· 60 min
3. 3Presentation/Case Study· 60 min