🛠 Tech Stack

💼 About This Role

You'll own the full customer journey for an AI-powered code review platform, driving adoption and renewals. You'll build strong relationships and ensure customers realize maximum value. This role offers a chance to shape the customer success function as a founding team member.

🎯 What You'll Do

• Build strong relationships and understand customer business objectives
• Drive engagement and adoption throughout the customer journey
• Own renewals and expansion opportunities for a book of business
• Champion customer needs internally and influence product roadmap

📋 Requirements

• At least 5 years of experience in customer success or account management
• Technical competency to understand software and build relationships with technical stakeholders
• Customer obsession and passion for delivering high-quality experience
• Strong knowledge of customer success, including negotiations and procurement

✨ Nice to Have

• Experience with code review processes and tools
• Familiarity with AI, software developer, and open source technologies
• Experience with GTM at early-stage, high-growth, VC-backed startups

🎁 Benefits & Perks

• 💼 Work on cutting-edge AI technology with real-world impact
• 🤝 Collaborative and innovative environment
• 💰 Competitive salary, equity, and benefits
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min