2h ago
Onboarding Specialist III
Lawrenceville, Georgia, United States
full-timesenior
Tech Stack
Description
As an Onboarding Specialist III, you will lead large-scale, multi-product onboarding initiatives, drive cross-functional coordination, and champion customer experience. You will mentor lower-level specialists, develop onboarding standards, and partner with leadership to enhance strategy and scalability.
Requirements
- 5-10 years experience in onboarding, implementation, project management, or customer success in SaaS or services
- Bachelor's degree required; Master's or PMP preferred
- Proven success managing enterprise or multi-product projects
- Advanced proficiency in Excel and project management software
- Strong business acumen and customer relationship management skills
Responsibilities
- Lead enterprise-level onboarding projects with multiple stakeholders
- Serve as trusted advisor for customers, providing strategic guidance
- Develop and optimize onboarding standards, templates, and best practices
- Mentor and coach Level I and II specialists
- Collaborate with cross-functional teams for alignment across customer lifecycle
0 views 0 saves 0 applications