5h ago
Customer Success Associate
Ireland
$21.6k-$30k / year
full-timejunior Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll act as a key operational partner within the customer success function, supporting influencer marketing campaigns for a fast-growing US-based company. Your core impact will be ensuring smooth client communications, campaign execution, and cross-functional coordination to drive client satisfaction and revenue growth. This remote role offers exposure to the creator economy ecosystem and modern AI-powered workflows.
๐ฏ What You'll Do
- Manage daily client communication and proactively flag risks.
- Support influencer campaign execution, coordination, and timeline tracking.
- Assist in identifying upsell and expansion opportunities.
- Maintain CRM documentation and customer health tracking dashboards.
๐ Requirements
- Client-facing experience in customer success, account management, or related roles.
- English communication skills โ excellent written and verbal.
- Organizational skills to manage multiple clients and deadlines simultaneously.
- CRM experience with tools like HubSpot, Slack, or Google Workspace.
โจ Nice to Have
- Familiarity with AI tools (ChatGPT, Claude, Perplexity) for productivity.
- Experience in influencer marketing or performance marketing.
- Analytical mindset with campaign performance tracking ability.
๐ Benefits & Perks
- ๐๏ธ Fully remote position with flexible work environment.
- ๐ฐ Competitive monthly compensation of $1,800โ$2,500 USD.
- ๐ Exposure to creator economy and modern AI tools.
- ๐ Professional growth through hands-on learning and mentorship.
๐จ Hiring Process
Estimated timeline: 2-4 weeks
- 1Initial Interviewยท 45 min
- 2Practical Assessmentยท 2 hours
- 3Paid Trial Periodยท 1 week
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