🛠 Tech Stack

💼 About This Role

You'll provide virtual technical support for Fivetran's API Connector Team. You'll investigate and troubleshoot issues using logs and tools, ensuring high customer satisfaction. This hybrid role offers remote flexibility and in-person collaboration.

🎯 What You'll Do

• Provide virtual technical support to customers and partners.
• Investigate and troubleshoot technical issues using logs and tools.
• Collaborate with Dev team to identify and resolve bugs.
• Document solutions in knowledge base and share across team.

📋 Requirements

• 2+ years of relevant professional experience.
• Experience troubleshooting APIs, including making requests and interpreting responses.
• Experience working with databases, both SQL and NoSQL.
• Familiarity with SQL queries and data warehouse infrastructure.

✨ Nice to Have

• Experience with data warehouse infrastructure like Snowflake, Databricks, BigQuery, or Redshift.
• Ability to read and analyze logs for issue identification.
• Comfortable navigating GitHub and submitting Pull Requests.

🎁 Benefits & Perks

• 🏖️ Generous PTO plus paid sick time, parental leave, holidays, and volunteer days off.
• 🏥 100% employer-paid medical insurance.
• 📈 RSU stock grants.
• 💻 Monthly cell phone stipend.
• 🧠 Mental health support platform with therapy and coaching.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min