1d ago
Customer Service Delivery Advocate
Akron, NY
$41.6k-$45.8k / year
full-timejuniorretail
๐ผ About This Role
You'll deliver vehicles to customers' doors using custom car haulers and complete customer paperwork. You'll be the face of Carvana, reintroducing happiness into the car-buying process. This role offers performance-based pay increases every 90 days and fast track advancement opportunities.
๐ฏ What You'll Do
- Deliver vehicles to customers using custom car haulers
- Load and unload vehicles onto the hauler
- Complete customer paperwork and update tracking system
- Inspect car-hauler to ensure safe operation
๐ Requirements
- 2+ years of customer-facing experience
- Ability to obtain a Notary within 90 days
- Ability to perform physically demanding tasks including lifting 50lbs
- Valid driver's license with clean driving record
โจ Nice to Have
- Experience in automotive or delivery industry
- Familiarity with vehicle inspection processes
๐ Benefits & Perks
- ๐๏ธ Paid Time Off - 13 days first year, increasing to 20 days
- ๐ฅ 100% Company Paid Healthcare premiums plus Dental & Vision
- ๐ Performance-Based Pay increases every 90 days
- ๐ฐ 401(k) with Carvana match and Employee Stock Purchase Plan
- ๐ Tuition Reimbursement or Student Loan Repayment
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Phone Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Offerยท 1 day
๐ฉ Heads Up
- Requires 7-day availability with rotating days off
- Must obtain various licenses (Notary, Chauffeur's, etc.) within short timeframes
- Physical demands include frequent lifting of 50lbs
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