🛠 Tech Stack

💼 About This Role

You'll provide global IT support for a fast-growing cloud data platform company, managing tickets and resolving technical issues. As a key member of the Enterprise Technology team, you'll ensure smooth operations across offices and support executive-level personnel. This role offers the chance to shape support processes in a dynamic, AI-native environment.

🎯 What You'll Do

• Manage tickets in ServiceNow and escalate priority issues
• Provide executive-level support and onsite AV assistance
• Develop and document standard operating procedures
• Prepare new hire hardware and run weekly orientation

📋 Requirements

• 5+ years supporting IT infrastructure
• 2+ years providing executive-level support
• Strong experience with Mac OS at user level
• Experience with Office 365 and Google Administration

✨ Nice to Have

• Experience with Jamf administration
• Knowledge of change control policies
• Familiarity with JIRA and Confluence

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 📈 Stock options
• 💻 Remote work flexibility (role listed onsite but hybrid possible)
• 🏢 Modern London office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• Role title 'Senior Support Engineer' but responsibilities include new hire orientation and inventory management
• Onsite requirement with after-hours and overtime expected