💼 About This Role

You'll support a large Federal agency by responding to calls and emails from the public. Your work will ensure accurate documentation and efficient resolution of customer inquiries. This role offers professional growth and a chance to contribute to government innovation.

🎯 What You'll Do

• Reply to calls and emails from the public.
• Use a knowledge base to answer customer requests.
• Document communications in the database.
• Follow standard operating procedures (SOP).

📋 Requirements

• Fluent in English and/or Spanish (written and verbal)
• High School diploma or GED certificate
• Ability to obtain Public Trust Security clearance

✨ Nice to Have

• Call center (omnichannel) background
• Keyboarding proficiency of at least 40 wpm
• Ability to navigate content management system

🎁 Benefits & Perks

• 🏥 Health, Dental, and Vision
• 📈 401k
• 💰 Flexible Spending Account
• 🏖️ Paid Time Off and Holidays
• 🛡️ Life Insurance