4h ago

Manager II, Product Data Analytics - CX

Taipei, Taiwan
full-timemanagere-commerce

Tech Stack

Description

You will create customer experience metrics and insights to ensure the best shopping experience, collaborate with cross-functional teams to make data-driven decisions, and manage business reports for stakeholders and leadership.

Requirements

  • 7+ years' work experience in data analytics
  • Expert SQL knowledge
  • Experience with big data tools like Hadoop, Spark, Presto
  • Experience with BI tools like Power BI or Tableau
  • Bachelor's degree in statistics or computer engineering or equivalent

Responsibilities

  • Create and provide new customer experience metrics and insights
  • Collaborate with product managers, designers, engineers to make data-driven decisions
  • Create and manage weekly/monthly/quarterly business reports
  • Present insights to stakeholders and leadership
  • Expert thought leadership as ecommerce and fulfillment service analyst
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