💼 About This Role

You'll lead the in-store experience at Knix, an award-winning intimate apparel brand. You'll coach the team, drive sales targets, and ensure every customer feels confident and supported through personalized product guidance.

🎯 What You'll Do

• Create inclusive customer experiences on floor and in fitting rooms.
• Coach and develop Sales Associates in real time.
• Drive sales by using KPIs and real-time data.
• Handle difficult customer and team interactions confidently.

📋 Requirements

• 2+ years in an apparel or lifestyle retail brand environment.
• Proven experience in a lead or senior role.
• Ability to lead, coach, and motivate a team to drive business results.
• Ability to use KPIs and sales insights for real-time decision-making.

✨ Nice to Have

• Experience with bra fittings or intimate apparel.
• Passion for brand mission and customer-centric culture.

🎁 Benefits & Perks

• 💸 Competitive Pay with Monthly Bonus and performance-based increases.
• 🏷️ Product Discount up to 50% on Knix products.
• 🏥 Health Benefits starting day one, including mental health platform.
• 👶 Parental Leave Top-Up up to 80% of salary.
• 📈 Career Advancement with awards and recognition.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Manager Interview· 45 min
3. 3Offer· 1 day