Tech Stack

Description

As a Senior Customer Success Manager at Smartly, you'll own and grow a portfolio of global enterprise-level customers, acting as a strategic and operational partner. You'll drive adoption, retention, and growth while working across platforms like Meta, TikTok, YouTube, and Google, and collaborate cross-functionally to influence product direction.

Requirements

• 6+ years in digital marketing, paid social and Google platforms, ideally SaaS/MarTech/AdTech
• Experience managing enterprise-level customers with measurable business impact
• Strong understanding of digital advertising ecosystem (Meta, TikTok, YouTube, Google)
• Ability to translate complex customer objectives into actionable strategies
• Fluent in English; additional languages a plus

Responsibilities

• Own and grow a portfolio of global enterprise-level customers across Meta, TikTok, YouTube, and Google
• Build multi-threaded relationships with client and partner stakeholders
• Drive adoption of Smartly to improve customer performance, efficiency, and retention
• Lead strategic conversations including QBRs, roadmap discussions, and growth opportunities
• Act as a key connector across Product, Engineering, Client Partners, and Creative Services