Description

You will lead a renewals team within Customer Success, owning the renewal process from quote to signature, forecasting risk, and collaborating with Sales and Customer Success leaders to secure renewals and drive growth.

Requirements

• 6+ years experience in sales/renewals management
• 4+ years experience with subscription software
• Deep understanding of renewal cycle and sales processes
• Deep understanding of SaaS and Enterprise Sales business model
• Data-driven with dedication to process improvement

Responsibilities

• Manage a team of renewal specialists
• Lead the vision and strategy of Global Renewals
• Manage operating procedures and iterate on processes for efficiency
• Own renewal retention forecast and report to Chief Customer Officer
• Partner with Sales VPs and Customer Success Directors on escalated issues