Description

As a Customer Success Manager at Hi Marley, you will manage customer relationships for a portfolio including Canadian clients, ensuring they realize value from our AI-powered software. Your work will drive adoption, engagement, and retention, contributing to more empathetic and efficient insurance claims communication.

Requirements

• Professional proficiency in French required
• Experience in Customer Success within insurance or insure-tech industry
• Ability to manage customer relationships and drive adoption
• Strong collaboration and customer-centric mindset

Responsibilities

• Team with Account Managers to maintain customer relationships and own success outcomes
• Create and execute prescriptive customer success plans aligned to goals and platform adoption
• Measure success through retention rate, NPS, and engagement metrics
• Support Canadian customers with French language communication
• Collaborate in Boston office two days per week