🛠 Tech Stack

💼 About This Role

You'll define the customer's experience through service, focus, and participation at a veterinary emergency hospital. You'll own all customer communications and deliver personalized, memorable experiences. This role offers unparalleled opportunities for learning and mentorship in a fast-paced, people-centric environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Bilingual skills
• Previous experience with Salesforce or similar CRM

🎁 Benefits & Perks

• 💰 Competitive compensation with base and 401K match
• 🩺 Comprehensive health and wellness benefits starting day one
• 📚 Unlimited ER CE + $2,500/year travel stipend (for credentialed staff)
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🍕 Perks like comfy scrubs, swag, and free food

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 1 hour