💼 About This Role

You'll work directly with the CCO and senior leadership to drive MongoDB's top customer relationships. You'll ensure exceptional customer experiences that deepen partnerships and accelerate mutual growth. This role offers a unique chance to shape customer strategy at a fast-scaling company.

🎯 What You'll Do

• Prepare for CCO-level customer meetings with briefings and follow-ups.
• Join customer meetings as an advocate and connector between teams.
• Analyze strategic accounts to identify patterns and inform strategy.
• Surface market insights and initiate timely executive outreach.

📋 Requirements

• 3–5+ years owning strategic customer portfolios.
• Ability to structure ambiguous information into clear insights.
• Experience interacting with C-level executives and customers.
• Willingness to travel frequently for customer meetings.

✨ Nice to Have

• Interest in software, AI, and data technology.
• Familiarity with MongoDB's products and strategy.
• Stakeholder management and cross-functional collaboration skills.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 👶 20 weeks fully-paid parental leave
• 💰 Equity and employee stock purchase program
• 🏥 Mental health counseling
• 🤝 Fertility and adoption assistance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Role blends customer advocacy with executive operations; may require juggling conflicting priorities.