🛠 Tech Stack

💼 About This Role

You'll own and evolve our Zendesk ecosystem and expand into broader business systems at a $1.3B healthcare marketplace. Your core impact will be building an enterprise-grade operational tech platform for internal Ops. You'll prove impact and scale your ownership as you go.

🎯 What You'll Do

• Own and evolve the Zendesk ecosystem
• Expand into broader business systems
• Build enterprise-grade operational tech platform
• Automate core agent workflows with AI tooling

📋 Requirements

• Built a tech ops function from scratch
• Can explain system architecture five levels deep
• Experience with Zendesk ecosystem
• Proven impact in scaling operational technology

✨ Nice to Have

• Background in marketplace or healthcare tech
• Experience with AI automation tools

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 💰 Competitive compensation (estimated)
• 📈 Growth opportunities at a fast-growing Series C

🚩 Heads Up

• Mismatch: title says Lead but responsibilities may not fully align
• Inferred salary may be inaccurate due to lack of disclosed data