🛠 Tech Stack

💼 About This Role

You'll serve as a trusted advisor for midmarket customers using Complete's compensation platform, helping them maximize value and achieve measurable outcomes. You'll drive engagement through onboarding, training, and strategic check-ins while serving as the voice of the customer to product teams. This role offers high autonomy and impact at a YC-backed startup rethinking compensation.

🎯 What You'll Do

• Build strong relationships with midmarket customers as their trusted advisor.
• Onboard new customers for a seamless setup and adoption experience.
• Drive engagement through regular check-ins, trainings, and best practices.
• Collaborate with customers to improve retention and compensation strategies.

📋 Requirements

• 3+ years in a customer-facing role like Customer Success or Account Management.
• 3+ years experience in the tech industry, preferably at a startup.
• Exceptional communication and organizational skills with a problem-solving mindset.
• Ability to manage competing priorities while staying metrics-driven and goal-focused.

✨ Nice to Have

• Experience helping customers adopt new tools or processes.
• Entrepreneurial mindset and willingness to take ownership.
• Feedback from previous colleagues about going above and beyond.

🎁 Benefits & Perks

• 🚀 High autonomy environment with real impact on product decisions.
• 📚 Opportunities for growth through coaching and team learning.
• 🏢 Central San Francisco office with a collaborative team.
• 💡 Work on meaningful problems in compensation transparency.

📨 Hiring Process

Intro call with CEO (15 min), take-home assignment (30 min), onsite interview (60 min), and possibly a culture fit call for remote candidates.