🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for healthcare customers, handling service requests and managing cases in Salesforce. You'll collaborate with internal teams and operations to resolve issues and coordinate deliveries. This role offers a chance to work in a fast-paced environment with a close-knit team.

🎯 What You'll Do

• Serve as first point of contact for customers via phone and email
• Create and manage customer cases in Salesforce
• Investigate and document cases thoroughly
• Collaborate with Operations to support service changes

📋 Requirements

• 2 years customer service experience
• Salesforce experience
• Microsoft Office proficiency

✨ Nice to Have

• 3+ years in logistics, healthcare, or operations
• Multilingual abilities