Description

As a Customer Support Representative at Qualia, you'll be the primary contact for users, handling inbound calls and emails, providing training, and resolving technical issues. You'll maintain deep product knowledge and act as a bridge between customers and internal teams to ensure smooth communication and a positive customer experience.

Requirements

• Prior Customer Support experience with a track record of increasing satisfaction and retention
• Impeccable written and verbal communication skills
• Technically fluent, detail-oriented, and analytical
• Ability to communicate technical information to non-technical audiences
• Fast learner with drive for mastery in a fast-paced environment

Responsibilities

• Field inbound customer communications and provide prompt responses
• Independently manage workload for timely follow-up on all cases
• Maintain up-to-date product knowledge to identify bugs and requested modifications
• Achieve key performance metrics for quality, productivity, and customer experience