19h ago

Senior Customer Success Engineer

Mexico City, D.F.

$70k-$100k / yearest.

full-timeseniorsoftware

💼 About This Role

You'll provide technical support and guidance to enterprise clients, ensuring alignment of solutions with their needs. You'll directly impact account expansion, retention, and high client satisfaction by working with Fortune 500 companies like Hyundai, Bosch, and PepsiCo.

🎯 What You'll Do

  • Develop and maintain close relationships with key customers.
  • Provide technical expertise during client meetings and product demonstrations.
  • Collaborate with sales and engineering teams to customize solutions.
  • Lead technical discussions regarding product updates and future needs.

📋 Requirements

  • Bachelor's degree in Engineering, Business, or related technical field.
  • Strong technical background with experience in customer-facing roles.
  • Demonstrated ability to troubleshoot and resolve complex technical issues.
  • Proficiency in CRM and project management software.

✨ Nice to Have

  • Prior experience in B2B technical support roles.
  • Additional language skills apart from English.
  • Fluent in English.
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