🛠 Tech Stack

💼 About This Role

You'll serve as Incident Commander for major incidents, coordinating cross-functional response teams to ensure resolution within SLA targets. You'll drive post-incident reviews and operational improvements for a global commerce platform serving 1,500+ game developers.

🎯 What You'll Do

• Serve as Incident Commander for major incidents, coordinating cross-functional response.
• Draft and send clear incident updates to leadership and customers.
• Facilitate blameless Post-Incident Reviews and track corrective actions.
• Analyze incident trends and create Problem tickets with recommendations.
• Enforce incident management framework and mentor Operations Engineers.

📋 Requirements

• 6+ years in incident management, SRE, or NOC leadership.
• Proven incident management experience coordinating multi-team response.
• Excellent written and verbal English communication skills.
• Strong ITIL foundation with practical incident and problem management experience.
• Technical depth in observability tools like Datadog, PagerDuty, JIRA.

✨ Nice to Have

• Experience in gaming, payments, or fintech industry.
• JIRA Service Management administration experience.
• Background in Kubernetes, cloud infrastructure, microservices.