💼 About This Role

You'll define the customer's experience through service, focus, and participation at Veterinary Emergency Group, ensuring every interaction is warm and memorable. You'll oversee communications, resolve concerns, and celebrate special moments to create lasting connections. This role offers opportunities for growth in a certified Great Place to Work.

🎯 What You'll Do

• Greet every customer with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Listen with empathy, resolve concerns, and anticipate issues

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in veterinary or healthcare setting
• Bilingual skills
• Familiarity with emergency protocols

🎁 Benefits & Perks

• 💰 Competitive compensation including base and 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 🎓 Unlimited ER CE plus $2,500/year travel stipend for full-time credentialed staff
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 📅 Flexible work schedules to support work-life balance