21h ago

Director, Product Management (Customer Experience)

Seoul, South Korea

โœจ $195k-$285k / yearest.

full-timeleade-commerce

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead LLM-based product initiatives for Coupang's core consumer experience across all platforms. Your work will directly enhance the shopping journey for millions of customers. You'll have the resources of a global public company with a startup culture.

๐ŸŽฏ What You'll Do

  • Define and execute product vision for LLM-based customer experience
  • Lead end-to-end development of AI-powered personalization tools
  • Partner with ML and engineering teams to build LLM infrastructure
  • Drive experimentation using A/B testing and reinforcement learning

๐Ÿ“‹ Requirements

  • 7+ years of product management experience
  • 3+ years in AI/ML product management
  • Bachelor's degree in Computer Science, AI/ML, or related field
  • Proven track record of scaling AI-powered products

โœจ Nice to Have

  • Experience with generative models and LLMs
  • Strong analytical skills with experimentation frameworks
  • Entrepreneurial mindset with bias for action

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Generous PTO
  • ๐Ÿ’ฐ Competitive compensation
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“ˆ Stock options

๐Ÿ“จ Hiring Process

Estimated timeline: 3-6 weeks

  1. 1Application Reviewยท 1-2 weeks
  2. 21st Interviewยท 45-60 min
  3. 3Virtual Onsite Interviewsยท 3-4 hours
  4. 4Offerยท 1-2 weeks
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