21h ago
Director, Product Management (Customer Experience)
Seoul, South Korea
โจ $195k-$285k / yearest.
full-timeleade-commerce
๐ Tech Stack
๐ผ About This Role
You'll lead LLM-based product initiatives for Coupang's core consumer experience across all platforms. Your work will directly enhance the shopping journey for millions of customers. You'll have the resources of a global public company with a startup culture.
๐ฏ What You'll Do
- Define and execute product vision for LLM-based customer experience
- Lead end-to-end development of AI-powered personalization tools
- Partner with ML and engineering teams to build LLM infrastructure
- Drive experimentation using A/B testing and reinforcement learning
๐ Requirements
- 7+ years of product management experience
- 3+ years in AI/ML product management
- Bachelor's degree in Computer Science, AI/ML, or related field
- Proven track record of scaling AI-powered products
โจ Nice to Have
- Experience with generative models and LLMs
- Strong analytical skills with experimentation frameworks
- Entrepreneurial mindset with bias for action
๐ Benefits & Perks
- ๐๏ธ Generous PTO
- ๐ฐ Competitive compensation
- ๐ฅ Health insurance
- ๐ Stock options
๐จ Hiring Process
Estimated timeline: 3-6 weeks
- 1Application Reviewยท 1-2 weeks
- 21st Interviewยท 45-60 min
- 3Virtual Onsite Interviewsยท 3-4 hours
- 4Offerยท 1-2 weeks
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