🛠 Tech Stack

💼 About This Role

You'll monitor social channels and provide rapid-response support for Waymo's autonomous ride-hail service. You'll analyze rider sentiment to drive product improvements and manage high-priority escalations with PR and Legal. This hybrid role offers the chance to shape community engagement at the forefront of autonomous driving.

🎯 What You'll Do

• Monitor social channels via a team of Rider Support agents
• Manage intake of feedback from community members interacting with AVs
• Partner with Product, Safety, and Ops to drive product improvements
• Act as first line of defense for high-priority social escalations

📋 Requirements

• 6+ years in Social Media Management, Community Management, or CX
• Expert-level experience with social listening tools like Sprinklr
• Ability to turn qualitative comments into quantitative data
• Exceptional writing and speaking skills with professional brand voice

✨ Nice to Have

• Prior experience in ride-hail
• Experience in local government relations or community organizing
• Formal training in crisis communications or PR

🎁 Benefits & Perks

• 💰 Discretionary annual bonus program
• 📈 Equity incentive plan
• 🏥 Generous Company benefits program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour