Tech Stack

Description

You will lead operational excellence, manage KPIs, ensure quality adherence, and drive client retention for a high-growth legal tech company. You'll coach the operations team and collaborate cross-departmentally to scale processes.

Requirements

• 5+ years operations management experience in a fast-paced, high-growth company
• Proven track record of improving KPIs and productivity
• Strong leadership, coaching, and team development skills
• Exceptional problem-solving and data-driven decision-making
• Bachelor's degree in Business Administration, Operations Management, or related field

Responsibilities

• Lead daily operational processes and ensure SOP adherence
• Define, track, and analyze KPIs to drive efficiency and profitability
• Establish quality assurance protocols for industry and policy compliance
• Champion client-centric culture and collaborate with client success to boost retention
• Coach and mentor the operations team in a high-growth environment