3h ago
Account Risk Quality Assurance Analyst
Bengaluru
full-timemid HybridFintech
Description
You will monitor the effectiveness of risk alert reviews and cases to improve customer experience and ensure procedure compliance. Your role involves conducting QA evaluations, leading coaching sessions, and identifying process gaps to enhance quality standards in our small business banking operations.
Requirements
- 5+ years in quality assurance, control, or monitoring
- Excellent written and verbal communication skills
- Flexible, proactive, and able to multitask
- Ability to work in fast-paced environment
- US banking and financial experience
Responsibilities
- Conduct team audits/evaluations to ensure process compliance
- Meet strict daily, weekly, monthly audit deadlines and quotas
- Lead coaching sessions and calibrations with agents
- Identify process gaps and recommend improvements
- Develop executive updates and reporting on QA results
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