💼 About This Role

You'll lead and mentor a team that serves as the crucial initial point of contact for post-sales customers transitioning onto a new Justworks product. You'll oversee the entire onboarding lifecycle, ensuring a standardized, seamless experience that sets the foundation for long-term customer success. This role is the primary bridge between Sales, Operations, and Customer Success teams.

🎯 What You'll Do

• Work closely with Sales and Customer Success for seamless onboarding
• Coach team on best practices and Justworks brand
• Manage 1:1s, team meetings, reports, and performance reviews
• Support hiring and expansion of the Onboarding Team

📋 Requirements

• 5+ years experience in customer onboarding, customer success, or service operations
• 3+ years of people and team management experience
• Proven track record of coaching high-performing teams
• Experience building or improving processes in a scaling environment

✨ Nice to Have

• Experience in HR Tech or SaaS
• Strong cross-functional collaboration skills

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Wellness program offerings
• 🌴 Company retreats

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour
4. 4Offer· 1 hour