💼 About This Role

You'll own and grow relationships with strategic enterprise customers for a Series C AI-native SaaS platform. Your core impact will be driving adoption, renewals, and expansion while acting as a trusted advisor to maximize customer ROI. This role stands out for its high cross-functional collaboration with product, customer success, and sales engineering teams.

🎯 What You'll Do

• Own revenue and relationships for assigned customer portfolio.
• Develop strong relationships with key customer stakeholders.
• Partner with Technical Account Management to drive adoption.
• Identify upsell and cross-sell opportunities for account growth.
• Participate in quarterly business reviews and value updates.

📋 Requirements

• 4-8 years of Account Management or Customer Success in B2B SaaS.
• Experience working with enterprise accounts and senior stakeholders.
• Strong problem-solving and relationship management skills.
• Familiarity with AI, contact center technology, or CX tools preferred.

✨ Nice to Have

• Experience with contact center or AI tools.
• Strategic thinking with customer-first mindset.

🎁 Benefits & Perks

• 🏖️ Flexible remote-first work model
• 📈 Competitive compensation and equity
• 🚀 Category-defining AI startup
• 👥 Great team and culture of ownership

🚩 Heads Up

• Work in eastern hours (3:30 AM IST) may be demanding for India-based role.