💼 About This Role

You'll own customer insight, advocacy, and experience at Close, a bootstrapped CRM company. You'll translate customer love into marketing that drives growth across the entire customer journey. This role is both strategic and hands-on, building systems from scratch.

🎯 What You'll Do

• Build a centralized customer insight engine from multiple feedback sources.
• Identify and cultivate long-term relationships with customer advocates.
• Partner with teams to embed customer voices across marketing channels.
• Pressure-test marketing assets through customer and prospect feedback.

📋 Requirements

• 5+ years in B2B SaaS marketing
• Experience conducting customer interviews that uncover deep insight
• Proven ability to shape messaging frameworks validated by customers
• Track record of producing customer story assets (case studies, testimonials)

✨ Nice to Have

• Experience with CRM or sales software marketing
• Background in startup or small team environments
• Familiarity with G2 reviews or NPS systems

🎁 Benefits & Perks

• 💰 Competitive compensation plus goal-based bonus
• 🏖️ 5 weeks PTO plus winter holiday break, increasing yearly
• 📅 80% work option: 4-day weeks at 80% pay
• 👶 Paid parental leave for primary and secondary caregivers
• ✈️ Sabbatical: 1 month paid after 5 years