Tech Stack

Description

You'll oversee operational procedures and escalations for stored value payment products, working with cross-functional partners to improve products and processes. Your decisions will protect the Airbnb community while maintaining trust and safety.

Requirements

• Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations
• Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)
• Detail-oriented, highly analytical, and strong project management skills
• Ability to understand opposing points of view on highly complex issues
• Strong ability to gather information from various internal sources
• Capacity to draw actionable insights from dashboards and reports
• Risk policy creation and/or administration experience
• Basic SQL
• Experience with data visualization and business intelligence tools (e.g. Tableau, Superset)
• CFE or equivalent certifications

Responsibilities

• Review and make exceptional decisions for platform exemptions to maintain trust and safety
• Own incident resolution of risky pay-in procedures from escalation to closure
• Navigate complex operational issues by partnering with Legal, Public Affairs, and other teams
• Draft business requirements and concept briefs highlighting key operational needs for platform development