🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for customers seeking help, diagnosing and resolving product issues while working closely with our engineering team. Your work will directly improve customer satisfaction and product roadmap alignment through proactive monitoring and feedback. This role stands out as part of a multi-award winning support team recognized for best-in-industry service.

🎯 What You'll Do

• Serve as primary point of contact for customer inquiries
• Diagnose, replicate, and resolve product issues with engineering
• Educate customers and identify skill gaps to improve usage
• Monitor customer health proactively to prevent issues

📋 Requirements

• 2+ years in application support or technical support role in SaaS
• Excellent written and interpersonal skills in English and French
• Proactive communication and ability to work independently
• Project management skills and ability to deliver on time

✨ Nice to Have

• Knowledge of spreadsheets or business planning
• Experience with HTML, CSS, SQL, APIs, or Data Integrations
• Financial qualification (Payroll, Accounting, etc.)

🎁 Benefits & Perks

• 📈 Stock options to share in company growth
• 🚲 Bike2work scheme – save on bike and gear
• ⏰ Trust and flexible working hours
• 🏢 Modern offices in major global cities
• 💻 High-end equipment for optimal work conditions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min