💼 About This Role

You'll lead a dynamic team of customer support engineers, supporting developers and enterprises using OpenAI models. Your impact includes fostering a high-performance culture and collaborating cross-functionally. You'll ensure team members excel and resolve complex customer issues.

🎯 What You'll Do

• Lead and support a team of customer support engineers
• Conduct performance reviews and manage general performance
• Act as a bridge between team and other departments
• Handle escalated customer or partner engagements

📋 Requirements

• More than 5 years of leadership experience in Support/IT/Engineering
• Strong interpersonal and communication skills
• Excellent project management skills with cross-functional project leadership
• Strategic thinking ability with high-level planning experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Relocation assistance
• 🏢 Hybrid work model (3 days in office per week)