💼 About This Role

You'll manage a portfolio of VIP players for Modo Casino, a top Social+ platform in the US. Your core impact is building long-term loyalty through exceptional support and retention strategies. You'll collaborate with internal teams to align VIP initiatives with company goals.

🎯 What You'll Do

• Manage dedicated VIP player portfolio and build relationships.
• Provide support via phone, email, and text.
• Drive promotions and initiatives to enhance player experience.
• Collaborate with internal teams on VIP strategies.

📋 Requirements

• Bachelor’s Degree in a relevant field.
• Minimum 2 years in VIP Account Management or similar role.
• Proven ability to conduct outreach campaigns that drive engagement.
• Expert in player engagement and loyalty-building strategies.

✨ Nice to Have

• Experience in online Social Casino or iGaming industry.
• Strong knowledge of social casino trends and player behavior.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote-first work environment
• 🏥 Health insurance
• 📈 Growth opportunities in a fast-paced startup

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min