🛠 Tech Stack

💼 About This Role

You'll develop and scale training programs for Dandy's support teams, bridging dental expertise with frontline execution. Your work will directly improve agent quality and customer satisfaction in a fast-paced, venture-backed environment. This role offers the chance to shape global enablement as the company expands.

🎯 What You'll Do

• Develop modular new hire and upskill training programs
• Facilitate live and async learning experiences for agents
• Partner cross-functionally to translate product updates into agent-friendly guides
• Identify and drive process improvements for agent and customer experience

📋 Requirements

• 5-7 years in enablement, L&D, or internal training
• 5+ years dental or clinical experience developing training on digital workflows
• Knowledge of adult learning theory and instructional design principles
• Demonstrated ability to manage a learning program end-to-end

✨ Nice to Have

• Experience with customer service and LMS platforms (e.g., Zendesk, Absorb)
• Proven ability to scale training globally across languages and cultures
• Previous experience in Quality management or QA process development

🎁 Benefits & Perks

• 🏥 Healthcare coverage
• 🦷 Dental benefits
• 🧠 Mental health support
• 💰 Retirement savings options
• 🏖️ Generous paid time off

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min