Description

As a Customer Onboarding Manager at Justworks, you'll be the trusted point of contact for new customers, orchestrating the entire onboarding process to ensure a seamless experience. You will work closely with customers, sales, operations, and customer success teams to set the stage for long-lasting partnerships.

Requirements

• Previous experience orchestrating onboarding processes
• Proactive, service-first approach to client management
• Strong relationship management skills
• Ability to collaborate with sales, operations, and customer success teams
• Excellent communication and organizational skills

Responsibilities

• Serve as main point of contact for new PEO customers during onboarding
• Proactively anticipate and meet client needs with a service-first approach
• Review account setup for accuracy and completeness
• Lead customized introduction calls to establish rapport and understand goals
• Facilitate comprehensive payroll calls and send regular check-in emails