🛠 Tech Stack

💼 About This Role

You'll join a remote-first team as the voice of the brand, handling customer inquiries across phone, chat, email, and social media. You'll solve complex order and refund issues while maintaining a warm, professional tone. This contract role offers flexibility with fixed hours in a globally distributed team.

🎯 What You'll Do

• Manage high-volume interactions via phone, chat, email, and social media.
• Resolve complex inquiries regarding orders, returns, and refunds.
• Guide customers through purchasing process with accurate calculations.
• Collaborate with internal teams via Slack and Zoom for seamless support.

📋 Requirements

• Hands-on experience with Shopify backend for order lookups and returns.
• Full professional fluency in both English and Spanish.
• Strong basic math skills for calculating discounts and price adjustments.

✨ Nice to Have

• Prior experience in a remote, voice-based customer support role.
• Familiarity with Zoho, Aircall, and Google Workspace.
• Experience using collaboration tools like Slack and Notion.

🎁 Benefits & Perks

• 🏖️ Remote-First: Fully remote position with globally distributed team.
• 💼 Flexible Hours: Work within 9 AM–9 PM ET, with weekend rotation.
• 📅 Net 30 Payment: Monthly invoicing with Net 30 terms.
• 🛠️ Equipment: Use your own tools; company provides software access.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 30 min