💼 About This Role

You'll lead daily operations at a primary care practice, ensuring operational excellence and a stellar patient experience. You'll champion best practices and coach your team to deliver seamless care. This role blends operational leadership with patient-facing responsibilities in a mission-driven healthcare startup.

🎯 What You'll Do

• Ensure operational readiness through team check-ins and task monitoring.
• Coach, train, and mentor team members for high performance.
• Drive performance improvement via active daily management.
• Manage inventory, ordering, and supplies for the practice.
• Handle patient service recovery and NPS responses.

📋 Requirements

• At least 1 year in a supervisory or lead role in customer service or healthcare.
• Proven ability to foster collaborative team dynamics.
• Experience working on feedback-driven multidisciplinary teams.
• Strong written and verbal communication skills.

✨ Nice to Have

• Experience as a Medical Assistant or Phlebotomist.
• Track record of leading change management and process improvement.
• Healthcare experience with understanding of billing and insurance.

🎁 Benefits & Perks

• 🏥 Comprehensive health coverage
• 💰 Competitive salary
• 📈 Career development opportunities
• 🏖️ Paid time off
• 🧑‍⚕️ One Medical clinical training

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Operational Assessment· 60 min