🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for Runna users, troubleshooting technical issues and ensuring a smooth experience. You'll collaborate with the Customer Experience team to escalate complex problems to the Tech Team, helping to improve the app and build positive relationships with our community. This role offers a unique chance to join a fast-growing company recently acquired by Strava.

🎯 What You'll Do

• Answer technical queries and help users troubleshoot app issues
• Provide fast, professional technical support via Intercom
• Guide users to maximize their Runna app experience
• Support colleagues via escalation channels

📋 Requirements

• Customer-facing experience in support or technical assistance
• Strong written and verbal communication skills
• Strong attention to detail and organizational skills
• Problem-solving mindset with ability to research solutions

✨ Nice to Have

• Experience with Intercom, Jira, Slack, Notion, or Google Workspace
• Basic coding knowledge

🎁 Benefits & Perks

• 🏢 Flexible working – 3 days per week in office
• 🏝️ 25 days holiday plus bank holidays
• 📱 Free Runna & Strava subscriptions for you and 3 friends
• 🧘 Headspace membership
• 💸 Money for gear, events, and gym

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1Introductory chat with Talent Partner· 20 min
2. 2Take Home Task· 60 min
3. 3Technical Interview with Tech Support Team Lead and Associate Team Lead· 60 min
4. 4Final Interview with Tech Support Specialist and another Technical Support member· 30 min