Description

You will lead a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners, driving strategic success, ensuring consistent partner experience, and maintaining trusted relationships. You'll act as a senior advocate, collaborate cross-functionally, and represent NICE at events.

Requirements

• 10+ years in Partner Success, Customer Success, Global Account Management, or related leadership roles
• Proven experience leading global teams across multiple regions and time zones
• Deep understanding of GSI and/or BPO delivery models and partnership structures
• Strong executive communication skills and experience managing large partnerships

Responsibilities

• Lead, mentor, and develop a global team of Partner Success Managers and Implementation Engineers
• Provide oversight of strategic partner engagements, ensuring adoption, expansion, and value realization
• Maintain senior-level relationships with key GSI and BPO clients, present strategic updates
• Resolve conflicts between partners, Partner Success, and Sales teams
• Standardize global engagement models, communication practices, and partner lifecycle processes