🛠 Tech Stack

💼 About This Role

You'll build analytical intelligence for the Customer Success area, transforming customer data into insights that impact Brazil's largest digital bank. You'll generate actionable recommendations to improve customer experience and support strategic decisions. This role offers exposure to high-impact analytics in a leading fintech.

🎯 What You'll Do

• Analyze service data to identify patterns and trends
• Build and maintain dashboards for CS KPIs
• Generate actionable insights for solution teams
• Support decision-making with data-driven narratives
• Monitor external rankings and propose evidence-based actions

📋 Requirements

• Experience with data analysis and business insights
• Proficiency in SQL for data extraction and manipulation
• Experience with visualization tools like Power BI or Tableau
• Ability to translate data into clear recommendations

✨ Nice to Have

• Knowledge of Python or R for advanced analytics
• Experience in fintech or digital banking
• Familiarity with continuous improvement methodologies

🎁 Benefits & Perks

• 🍽️ Meal and food vouchers
• 🏥 Health and dental insurance
• 🎂 Birthday DayOff
• 👶 Extended parental leave
• 📚 Internal training programs

📨 Hiring Process

Estimated timeline: 6-8 weeks

1. 1Resume screening· 1 week
2. 2Initial phone screen· 30 min
3. 3Assessments· 1 week
4. 4Interview with Talent team· 1 hour
5. 5Technical test· 2 weeks
6. 6Interview with leadership· 1 hour