🛠 Tech Stack

💼 About This Role

You'll lead and elevate a Member Advocate team at Arlo, an AI-native health insurance startup. Your core impact will be owning the full member support lifecycle—from coaching and quality assurance to scaling training programs and platform efficiency. This hands-on leadership role offers the chance to reimagine healthcare at a company backed by top VCs.

🎯 What You'll Do

• Manage a team of 4–8 Member Advocates with daily coaching and 1:1s
• Conduct weekly quality assurance reviews and intensive coaching
• Take 5–10 member conversations weekly to understand experiences
• Own Intercom backend, Fin AI automation, and internal knowledge base

📋 Requirements

• 4–6 years of customer support management experience
• Leading a team of 3 or more
• 1–5 years of health insurance experience
• Hands-on experience with support platforms

✨ Nice to Have

• Level-funded background
• Startup experience building support functions
• Intercom experience

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💻 Remote work
• 📈 Growth opportunities in fast-scaling startup
• 🧠 Apply AI to meaningful healthcare problems

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min