🛠 Tech Stack

💼 About This Role

You'll manage client inquiries and support daily operations for a technology-powered retailer dedicated to petite women. Your impact will drive data-driven insights through user interviews and performance tracking, ensuring a seamless customer experience for a fast-growing brand.

🎯 What You'll Do

• Respond to client inquiries across multiple channels.
• Complete clerical and administrative tasks.
• Track performance metrics daily, weekly, and monthly.
• Facilitate user interviews to collect feedback.

📋 Requirements

• 2+ years of customer service experience.
• Fluent English with perfect writing skills.
• Familiarity with Slack and Google Sheets.
• Extreme attention to detail.

✨ Nice to Have

• Experience in ecommerce or tech startup.
• Ability to wear many hats and adapt.
• Skill in translating client feedback into recommendations.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility.
• 📈 Fast-growing startup environment.
• 💡 Data-driven culture with impactful work.
• 🌍 International team exposure.

🚩 Heads Up

• Role title 'Associate' but requires 2+ years experience (mid-level).
• Mixed responsibilities: customer support, admin, data analytics, user research.
• Full-time contract, not permanent employment.