2h ago
Customer Success Manager
Ottawa
full-timemidretail technology
Description
You will lead pilot programs and go-live rollouts for ShelfView, Scandit's AI-powered shelf intelligence platform, working with major grocery retailers. You'll plan pilot activities, conduct in-store training, gather feedback, and monitor adoption metrics to ensure seamless transitions from pilot to production.
Requirements
- Proven success in customer-facing roles within SaaS, retail tech, or project management
- Experience with enterprise retail clients, especially grocery
- Strong project management skills
- Analytical mindset; comfortable with data
- Willingness to travel extensively (50%+), valid driver's license
Responsibilities
- Lead pilot planning for multiple concurrent pilots across Canada
- Conduct in-store visits for training and gathering insights
- Act as primary contact for customer stakeholders at store level
- Deliver pilot results and reports to customer
- Support go-live readiness and monitor adoption metrics
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