2h ago

Customer Success Manager

Ottawa
full-timemidretail technology

Description

You will lead pilot programs and go-live rollouts for ShelfView, Scandit's AI-powered shelf intelligence platform, working with major grocery retailers. You'll plan pilot activities, conduct in-store training, gather feedback, and monitor adoption metrics to ensure seamless transitions from pilot to production.

Requirements

  • Proven success in customer-facing roles within SaaS, retail tech, or project management
  • Experience with enterprise retail clients, especially grocery
  • Strong project management skills
  • Analytical mindset; comfortable with data
  • Willingness to travel extensively (50%+), valid driver's license

Responsibilities

  • Lead pilot planning for multiple concurrent pilots across Canada
  • Conduct in-store visits for training and gathering insights
  • Act as primary contact for customer stakeholders at store level
  • Deliver pilot results and reports to customer
  • Support go-live readiness and monitor adoption metrics
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