23h ago

Operations Associate (Patient Experience)

Berlin, Germany

โœจ $55k-$75k / yearest.

full-timemidhealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll build the operational engine for Germany Operations to hyper-scale without compromising quality. You'll identify structural gaps in systems before they become revenue leaks or patient friction and fix them at the root. This role offers high ownership and cross-functional execution in a fast-growing digital healthcare company.

๐ŸŽฏ What You'll Do

  • Design and rollout missing payment methods end-to-end
  • Maintain and improve recurring processes like invoicing and discount logic
  • Triage and debug cross-system issues across payments and orders
  • Ensure data integrity in configurations, permissions, and reporting

๐Ÿ“‹ Requirements

  • 3-5 years in consulting, strategy, operations, or high-growth startup
  • Ownership-driven mindset with root cause problem solving
  • Analytical thinker with systems intuition across tools and workflows
  • Cross-functional track record with Product, Engineering, Finance, CS

โœจ Nice to Have

  • SQL skills
  • Experience with payment providers, CRM, or automation tools

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Equity for all employees
  • ๐Ÿ–๏ธ 28 days annual leave
  • ๐Ÿ“š Annual learning budget and 3 days professional development leave
  • ๐ŸŒ 3 weeks work-from-anywhere per year
  • ๐Ÿฅ Wellness allowance

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2Case study or technical assessmentยท 60 min
  3. 3Hiring manager interviewยท 45 min
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