💼 About This Role

You'll own the Gorgias 360 program, managing BPO partnerships and automation roadmaps to scale a full-service CX offering. Your core impact is driving program economics and building repeatable processes. This role is strategically important as the program moves from early-stage to scalable.

🎯 What You'll Do

• Track weekly metrics: automation rate, headcount, costs, ticket volume
• Conduct automation feasibility assessments for new opportunities
• Manage BPO partner: staffing, onboarding, performance reviews
• Develop account-specific automation plans with CS and Implementation

📋 Requirements

• 5-8 years in Revenue Operations, BPO management, or similar
• Cross-functional collaboration with Sales, Finance, and Operations
• Commercial judgment to decline deals harming program economics
• Ability to operate in ambiguity and build structure from scratch

✨ Nice to Have

• Experience with agent-based programs at scale
• Advanced proficiency with AI tools for analysis and automation

🎁 Benefits & Perks

• 💰 Competitive salary with equity
• 🏖️ Flexible PTO
• 🏡 Remote-friendly culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Executive Interview· 45 min